Get in Touch
Whether you have questions about Kintact, need technical support, or want to provide feedback, reach us at: kintact@zohomailcloud.ca
Email Support
Bug Reports
Feature Requests
Security Issues
Response Times
We strive to respond to all inquiries as quickly as possible:
- General Support: Within 24 hours
- Bug Reports: Within 48 hours
- Feature Requests: Acknowledged within 72 hours
- Security Issues: Within 72 hours
- Emergency Access Issues: Within 4 hours (subject: "EMERGENCY ACCESS ISSUE")
FAQ
How quickly can I get help with emergency access?
For urgent issues related to emergency access, please include "EMERGENCY ACCESS ISSUE" in your email subject line. We prioritize these requests and aim to respond within 4 hours.
Can I speak to someone on the phone?
Currently, we only offer email support to ensure we can properly track and document all support requests. This also allows us to provide more thorough and accurate responses to your questions.
What information should I include?
To help us assist you efficiently, please include: 1) A clear description of the issue, 2) Steps to reproduce the problem (if applicable), 3) Screenshots (if helpful), 4) Device and browser information, and 5) Any error messages.
Do you offer multilingual support?
Currently, our support team primarily communicates in English. However, we can assist with basic inquiries in Spanish, French, and German using translation tools. We hope to expand our multilingual support in the future.
Send a Message
Fill out the form below and we'll get back to you as soon as possible.
Feedback & Suggestions
We value your input! Your feedback helps us improve Kintact and create a better experience for all families.
Whether you have suggestions for new features, ideas for improving existing functionality, or just want to share your experience, we'd love to hear from you.
Note: All feature requests are reviewed by our product team and considered for future updates. While we can't implement every suggestion, each one contributes to our development roadmap.